Live Chat

This is the quickest way to get support!

Just click the live chat icon which is on the bottom right of every screen. We’re open 10 am - 6pm London time. You can also search out huge knowledge base right within the chat window.

If you’re logged in then we’ll be able to see your previous chats and account details. This is very useful for any ongoing issues.

Video & Text Support Articles

We’ve spent a long time creating small articles covering every aspect of using Hako. Most have brief but helpful videos - best viewed full screen. If anything is missing then please let us know - we’re very keen to make this section a complete resource.

You can view the knowledge base directly here.


Technical Issues

We’ve recently launched online so there’s going to be some little technical issues here and there! Please contact if you spot any so we can fix them asap!

Account/Payment Issues

If you have any finance related issues (subscriptions, payments etc) then please contact