Live Chat

This is the quickest way to get support!

Just click the live chat icon which is on the bottom right of every screen. We’re open 10 am - 6pm London time. You can also search out huge knowledge base right within the chat window.

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If you’re logged in then we’ll be able to see your previous chats and account details. This is very useful for any ongoing issues.

Video & Text Support Articles

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We’ve spent a long time creating small articles covering every aspect of using Hako. Most have brief but helpful videos - best viewed full screen. If anything is missing then please let us know - we’re very keen to make this section a complete resource.

You can view the knowledge base directly here.

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Technical Issues

We’ve recently launched online so there’s going to be some little technical issues here and there! Please contact technical@hakstudio.com if you spot any so we can fix them asap!

Account/Payment Issues

If you have any finance related issues (subscriptions, payments etc) then please contact accounts@hakostudio.com.