Service Level Agreement (SLA)

So how often will our servers go down? Can I access Hako 24 hours a day?

We have a commercially reasonable guaranteed 99.99% uptime so you should rarely experience downtime.

We occasionally perform maintenance on the system or choose to stop the servers whilst we apply large updates but you will be made aware of these in advance.

Hako’s Multi Layered Data Security

Stage 1 - make a request in your browser

We use a Certificate Manager - a service that deploys Secure Sockets Layer/Transport Layer Security (SSL/TLS) certificates. These certificates are used to secure network communications and establish the identity of websites over the Internet.

Stage 2 - DDoS protection

We use AWS Shield - a managed Distributed Denial of Service (DDoS) protection service that safeguards applications running on AWS. It provides always-on detection and automatic inline mitigations that minimize application downtime and latency.

Stage 3 - Firewall

Our firewall helps protect Hako against common web exploits that may affect availability, compromise security, or consume excessive resources. It blocks common attack patterns, such as SQL injection or cross-site scripting, and applies our rules that filter out specific traffic patterns.

Stage 4 - Load Balancing

Load Balancing plays an important security role as computing moves evermore to the cloud. The off-loading function of a load balancer defends an organization against distributed denial-of-service (DDoS) attacks. It does this by shifting attack traffic from the corporate server to a public cloud provider.

Stage 5 - Code Level Security

Hako is built on an incredible framework called Laravel. It ships with a simple solution of authentication via a random token assigned to each user.

It also provides a simple way to authorize user actions against a given resource using two primary methods: gates and policies

Laravel’s encrypter uses OpenSSL to provide AES-256 and AES-128 encryption.

Finally, Laravel’s hash facade provides secure Bcrypt and Argon2 hashing for storing user passwords.

Stage 6 - Your Data!

Only after all of these stages (which are very fast) do you see your actual data - text and images.


Frequency, recover time, multi location

Our database (your text data) is automatically backed up when you edit/save. Images and documents are automatically saved in multiple copies over several physical locations.

Every 24 hrs

A second nightly backups saves your data to a separate system, remote from Hako servers